How well do you know your Customer Operation?

Are you able to confidently answer these questions?

• How is your customer experience team performing?
• Are customers really happy?
• Is the customer experience team really happy?
• Do developers get the information they need to solve customer issues quickly?
• Do product managers get actionable insights from the customer experience team?
• Is your customer experience team ready and able to support new products at launch?
• Is the customer experience operation running efficiently?
• Is customer interaction automated where appropriate?

Sheehan Support Services can help you answer these questions based on industry standard measures with confidence. In addition, where improvement is possible, we’ll recommend practical steps to improve.