What can we do for you?

Sheehan Support Services provides fractional technical support management services to the software industry.

This means that you can contract Sheehan Support to perform the tasks and functions the members of a full-time Support management team may provide.
This can complement, supplement or replace your current Support management team.

Services include:

Support Optimization – analyze your current operation and recommend practical steps to improve process, increase effectiveness, retain customers and reduce costs.

Retained Management – monitor and manage your current technical support operation.

Quality Control – ensure your service delivers timely and correct service with a proper brand voice.

Compliance and Conformance – ensure your operation respects data privacy guidelines and fiduciary obligations.

Startup Advising – strategic planning for supporting a new offering.

Disaster Recovery Planning – preserving business continuity of your technical support organization.

Some helpful items:

Understanding KPIs and SLAs in Technical Support

Know your Customer Operation

Create Synchrony and Leverage in your organization

Ensure Operational Integrity across teams

How Sheehan Support Services can help

About Sheehan Support

Contact us:

For pricing and information on how to engage Sheehan Support Services to start improving your technical support offering, contact Sheehan Support Services at +1 (415) 272-0858 or moc.t1718683201roppu1718683201snahe1718683201ehs@e1718683201vad1718683201.