Sheehan Support Services provides fractional technical support management services to the software industry.

Services include:
Support Optimization – analyze your current operation and recommend practical steps to improve process, increase effectiveness, retain customers and reduce costs.

Retained Management – monitor and manage your current technical support operation.

Quality Control – ensure your service delivers timely and correct service with a proper brand voice.

Compliance and Conformance – ensure your operation respects data privacy guidelines and fiduciary obligations.

Startup Advising – strategic planning for supporting a new offering.

Disaster Recovery Planning – preserving business continuity of your technical support organization.

Some helpful items:

– Understanding KPIs and SLAs in Technical Support

– Know your Customer Operation

– Create Synchrony and Leverage in your organization

– Ensure Operational Integrity across teams

– How Sheehan Support Services can help

– About Sheehan Support

– Blog Posts

Contact us:

For pricing and information on how to engage Sheehan Support Services to start improving your technical support offering,
contact Sheehan Support Services at moc.t1734787168roppu1734787168snahe1734787168ehs@e1734787168vad1734787168 or +1 (415) 272-0858.